We are so certain that we offer the best value in restaurant supplies, we offer
a NO RISK GUARANTEE. If you are not completely satisfied with your merchandise
for any reason, we will replace it or refund the entire price, including
freight costs, no questions asked.
Our objective is 100% total customer satisfaction. If there is a problem with
any order, we will fix it. Here’s how:
We Shipped the Wrong Item
If you received an item that you didn’t order, all you need to do is call us at
800-262-6355. We will send UPS to pick up the merchandise that was mistakenly
sent. We will also immediately ship the correct merchandise. If you no longer
wish to receive the merchandise you ordered, we will immediately issue you a
refund on your credit card or, if you paid by check, mail you a refund.
The Merchandise is Defective or in Any Way Unsatisfactory
We stand behind our product 100%. If you would like to return an item, please
call us at 800-262-6355. We will send UPS to pick up the merchandise. You do
not need to do anything. We will replace the merchandise or, if you prefer, we
will issue a full refund, including all shipping charges.
